Frequently Asked Questions
Find guidance on Freshbliss orders, catering, collection or delivery arrangements, and allergens. For further assistance, email orders@freshbliss.co.za.
Orders & Collection
How do collection and delivery work?
Collection or delivery is arranged when your order is confirmed. Availability depends on the order and destination, so please contact Freshbliss before planning around a delivery.
How far ahead should I place my order?
How will I know when my order is ready?
Can Freshbliss cater events and gatherings?
Can I change my order after it is confirmed?
What should I do if there is an issue with my order?
Quotes & Payment
How do I confirm payment details?
Contact Freshbliss for the current payment instructions and use only the details provided with your confirmed order or invoice.
When is payment due?
Can I request a quote before ordering?
Will the price be confirmed before preparation?
Can I add items to an existing order?
How should I share proof of payment?
Allergens & Order Care
Can Freshbliss accommodate allergy requests?
Tell us about allergies before ordering. Freshbliss will confirm what can be accommodated; do not assume any product is allergen-free unless this is explicitly confirmed.
Can I request gluten-free options?
How should I store and care for my order?
Can I request other dietary preferences?
Can I request a custom design?
How should I transport my order?